Hobby Crafts Western Park Shopping Complex Western Avenue Vincent Tel 043 727 1297

CUSTOMER CARE

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

Email: sales@hobbycrafts.co.za

Tel:(+27) 043 727 1297

Fax:(+27) 043 727 1236

RETURNS

  1. The User is entitled to cancel an order within 7 (seven) Business Days after receiving delivery thereof, provided that the product is unopened, in its original condition and any and all seals, packaging, labels, shrink-wrap and/or boxing remains intact.

  2. Any product returned must be accompanied with the User's proof of payment in respect of such product. The product must be returned via courier (not via post office courier or service) to Hobby Crafts Western Shopping Complex, 41 Western Avenue, Vincent, East London, 5217.

  3. .No returns will be accepted sent via Post Office as damage and/or losses can easily occur.

  4. If a product is returned in good order Hobby Crafts will, following receipt and examination of such product, reimburse the User with the purchase price paid by the User for the product, excluding any applicable delivery costs and/or charges.

  5. No provision stated in these Terms regarding Hobby Crafts' cancellation and returns policy will affect or be interpreted to deny the User any of his unalterable statutory rights.

  6. If a User has cancelled an order, and the User wishes to revive such order, the User needs to place a new order.

FAQ

Do you deliver Internationally?

We only deliver to South Africa

How do I return an item?

Any product returned must be accompanied with the User's proof of payment in respect of such product. The product must be returned via courier (not via post office courier or service) to Hobby Crafts Western Shopping Complex, 41 Western Avenue, Vincent, East London, 5217.

What is your returns policy?

How do I track my order?

Contact Hobby Crafts n 043 7271297 Monday to Friday 8:30 to 17:00 / Saturdays 8:30 - 1:30

How can I contact your couriers?

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What are your delivery options?

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The User is entitled to cancel an order within 7 (seven) Business Days after receiving delivery thereof, provided that the product is unopened, in its original condition and any and all seals, packaging, labels, shrink-wrap and/or boxing remains intact.